Payment
A 30% deposit is required to confirm your booking. The remaining balance may be paid by bank transfer before your transfer, or by cash to the driver at the pickup location before the journey begins.
The total price, deposit paid and remaining balance will be shown in your booking confirmation.
How to cancel
To cancel your booking, email [email protected] or call +33 7 68 58 57 64. Please provide your booking reference, name and scheduled pickup date.
Your cancellation takes effect when we receive your request. We will confirm it by email.
Cancellation by the customer
If we receive your cancellation request by 23:59 local time on the date that falls 8 calendar days before your scheduled pickup date, we will refund all amounts paid.
If we receive your request after that deadline, a cancellation fee equal to 30% of the total booking price applies. Any amount you have paid above that fee will be refunded. Any unpaid balance will not be charged.
For example, for a Saturday pickup, the last day to cancel for a full refund is the Friday before the Saturday that falls one week before your pickup.
Changes to your booking
Please contact us as soon as possible if you need to change your pickup time, location, destination or other booking details. Changes are subject to availability and may affect the price. A change is confirmed only when we approve it in writing.
If we cannot make the requested change, your existing booking remains in place unless you cancel it under this policy.
Flight delays and airport waiting time
Please tell us as soon as possible if your flight is delayed, cancelled, diverted or your travel plans change. We monitor flight information where available, but flight monitoring does not replace your responsibility to notify us of changes.
For airport pickups, the driver will wait for up to 60 minutes after the planed pick-up time. If you cannot reach the driver or agree on another arrangement within that time, we may treat the booking as a no-show and cancel the transfer so the driver can continue to the next scheduled service.
If the driver is able to wait longer, this will be by agreement and subject to the driver’s schedule.
Missed pickups and no-shows
For airport pickups, if you do not meet the driver within the included 60-minute waiting period and no other arrangement has been agreed, the booking may be treated as a no-show and cancelled.
A no-show cancellation is subject to the cancellation fee set out above: 30% of the total booking price. Any amount paid above that fee will be refunded, and any unpaid balance will not be charged.
Cancellation by GO IZIPIZI
If we cancel your transfer and cannot provide an alternative that you accept, we will refund all amounts paid for the affected booking within 7 calendar days, unless applicable law requires an earlier refund.
Refunds
Approved refunds will be processed within 7 calendar days and returned using the original payment method where possible. Refunds will not incur an additional charge.
Your legal rights
Nothing in this policy limits any rights that cannot be excluded under applicable law.
Contact
For cancellation requests or questions about this policy, contact GO IZIPIZI at [email protected] or +33 7 68 58 57 64.