1. Who we are
GO IZIPIZI is a trading name of SASU IZIPIZI TRVL, a company incorporated in France with share capital of €9,000.
Registered office: 13 C Chemin Du Levant, 01210 Ferney-Voltaire, France
SIRET: 102 725 454 00015
Email: [email protected]
Telephone: +33 7 68 58 57 64
SASU IZIPIZI TRVL provides the transfer services booked directly with GO IZIPIZI.
2. Our transfer services
We provide private, pre-booked passenger transfers between the locations shown during booking, including airports, train stations, towns, accommodation and resorts in the French Alps and nearby areas. All bookings are subject to availability.
The service is door-to-door where the confirmed pickup and drop-off locations are accessible to the vehicle. Road closures, access restrictions, safety requirements or other circumstances may require a nearby alternative meeting point. We will contact you if a significant change is needed.
Your booking confirmation states the agreed route, date, pickup time and location, passenger number, price and any confirmed extras. Travel-time estimates are indicative and may be affected by traffic, weather, road conditions and other circumstances outside our control.
3. Booking and confirmation
The person making the booking must be legally capable of entering into a contract and is responsible for providing accurate information for all passengers included in the booking.
Please check your booking confirmation as soon as you receive it. Contact us promptly if any details are incorrect. We are not responsible for problems caused by information you provided incorrectly or incompletely.
A booking is confirmed when we accept it, receive the selected deposit or full payment, and send you a booking confirmation. The booking confirmation and these Terms & Conditions form the agreement between you and SASU IZIPIZI TRVL.
4. Passengers, luggage and extras
You must provide the correct passenger number and disclose all luggage and equipment when booking. This includes skis, snowboards, oversized luggage, mobility equipment and other items that may affect vehicle allocation or capacity.
Ski and snowboard carriage is included where declared during booking and where the confirmed vehicle has sufficient capacity. Please contact us before booking if you are unsure whether your luggage or equipment will fit.
Child seats must be requested during booking. Please provide the child’s age and height, and any other information requested in the booking form, so that we can arrange an appropriate seat. Child seats are provided at no extra charge when requested and confirmed.
If the passenger number, luggage or equipment differs materially from the confirmed booking, the vehicle may not be able to carry everyone or everything safely. We will try to find a suitable solution if one is available. Any change to the service or price must be agreed with you before it is confirmed.
5. Prices and payment
The total price is shown during booking and confirmed in your booking confirmation. The price includes the items identified during the booking process, including applicable airport, parking and toll charges where stated.
You may choose to pay either:
- a 30% deposit when booking, with the remaining balance due before the transfer begins; or
- •the full booking price when booking, where this option is available.
The remaining balance may be paid by bank transfer before the transfer, or by cash or card to the driver at the pickup location before the journey begins.
If you request a change that affects the route, timing, passenger number, luggage or other service details, the price may change. We will tell you about any price difference and obtain your agreement before applying it.
6. Pickups, flight delays and waiting time
You must be at the confirmed pickup location and reachable on the contact number provided in your booking.
For airport pickups, we monitor flight information where available. The driver will wait for up to 60 minutes after the flight’s actual landing time. This waiting period includes time spent completing airport arrival procedures, such as passport control, baggage collection and any applicable border checks.
Please contact us as soon as possible if your flight is delayed, cancelled or diverted, or if your travel plans change. If your flight arrives earlier than scheduled, the driver is not required to arrive before the pickup time stated in your confirmation unless we have agreed otherwise.
If you cannot meet the driver within the included 60-minute airport waiting period, please contact us immediately. The driver may be able to wait longer if the schedule allows, but additional waiting is not guaranteed.
7. Missed pickups and no-shows
For an airport pickup, if you do not meet the driver within the included waiting period and we cannot reach you or agree on another arrangement, we may treat the booking as a no-show and cancel the transfer so the driver can continue to the next scheduled service.
A no-show cancellation is subject to the cancellation fee in our Cancellation Policy: 30% of the total booking price. Any amount already paid above that fee will be refunded. Any unpaid balance will not be charged.
8. Changes and amendments
Please contact us as soon as possible if you need to change the pickup time, location, destination, passenger number or other booking details. Changes are subject to availability and may affect the price.
A requested change is confirmed only when we approve it in writing and send you updated booking details. If we cannot make the requested change, your existing booking remains in place unless you cancel it under the Cancellation Policy.
9. Customer cancellations
Customer cancellations and refunds are governed by our Cancellation Policy, which forms part of these Terms & Conditions.
In summary, if we receive your cancellation request by 23:59 local time on the date that falls 8 calendar days before your scheduled pickup date, we will refund all amounts paid.
If we receive your request after that deadline, a cancellation fee equal to 30% of the total booking price applies. Any amount paid above that fee will be refunded, and any unpaid balance will not be charged.
To cancel, email [email protected] or call +33 7 68 58 57 64. Your cancellation takes effect when we receive your request.
10. Cancellation or changes by GO IZIPIZI
If we need to make a significant change to your confirmed transfer, we will contact you as soon as reasonably possible. If we cancel the transfer and cannot provide an alternative that you accept, we will refund all amounts paid for the affected booking within 7 calendar days, unless applicable law requires an earlier refund.
11. Safety and passenger conduct
Passengers must follow the driver’s reasonable safety instructions and use seat belts and any required child restraints.
We may refuse or stop a journey where a passenger’s conduct, condition or actions create a safety risk, involve unlawful activity, or prevent the driver from carrying out the service safely. Any resulting cancellation or refund will be assessed in accordance with the Cancellation Policy, the circumstances and applicable law.
Smoking is not permitted in the vehicle.
12. Personal belongings
Passengers are responsible for checking that all their belongings are loaded into and removed from the vehicle. If you leave an item behind, contact us as soon as possible. We will make reasonable efforts to locate it and arrange its return where feasible. Any delivery or return costs must be agreed with you in advance.
Nothing in this section limits any liability that cannot be excluded under applicable law.
13. Events outside our control
Traffic, severe weather, road closures, accidents, public-authority instructions and other events outside our reasonable control may affect a transfer. We will make reasonable efforts to keep you informed and, where possible, arrange a suitable alternative.
If we cannot provide the booked service, section 10 applies. Nothing in these Terms & Conditions removes any rights or remedies that apply under mandatory law.
14. Right of withdrawal
Passenger transport services are generally excluded from the standard 14-day right of withdrawal under EU consumer-rights rules. This does not affect any other rights that cannot be excluded by law.
15. Complaints and consumer mediation
If you have a complaint, contact us first at [email protected] or +33 7 68 58 57 64. Include your booking reference and details of the issue so that we can investigate it.
If we cannot resolve a dispute directly, you may be able to refer it to the consumer mediator appointed by SASU IZIPIZI TRVL:
- Consumer mediator: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)
- Address: 49 rue de Ponthieu, 75008 Paris, France
- Telephone: 01 89 47 00 14
- How to apply: : https://www.cm2c.net
16. Personal data
We process personal data in accordance with our Privacy Policy, which explains what information we collect, how we use it and your rights.
17. Applicable law and consumer rights
These Terms & Conditions are governed by French law. If you are a consumer, this does not remove any mandatory consumer protections that apply to you under the laws applicable to your circumstances.
18. Updates to these Terms & Conditions
The version of these Terms & Conditions provided when you make your booking applies to that booking. Updated terms apply to bookings made after the new version takes effect.
Contact:
GO IZIPIZI - SASU IZIPIZI TRVL
Email: [email protected]
Telephone: +33 7 68 58 57 64
Registered office: 13 Chemin Du Levant, 01210 Ferney-Voltaire, France