Frequently Asked Questions

Our transfers are private. The vehicle is for your booking party only; we do not combine your booking with passengers from other groups.

We provide transfers from Geneva Airport (GVA) and Chambéry Airport (CMF). Availability depends on your date, route and vehicle capacity. Contact us if you need a transfer from another airport, station or location.  

We serve destinations in the French Alps. Enter your pickup and drop-off locations in the booking form to check availability and price. If your address is not listed, contact us for a quote.

Our vehicles can carry up to 8 passengers, depending on the vehicle assigned. Passenger and luggage capacity must be considered together. Tell us the number and approximate size of all suitcases, ski bags, snowboards and other bulky items when booking. We will confirm that the vehicle has suitable space.  

Your booking is confirmed when you receive a booking confirmation from GO IZIPIZI. Please check the names, dates, flight details, locations and passenger/luggage information, and contact us promptly if anything is incorrect. A quote or request alone is not a confirmed booking.

Contact us by email or phone using the details on your confirmation. Changes depend on availability and may change the price. A change is confirmed only when we send you an updated confirmation.

We will send the meeting point and driver contact details with your arrival information. Follow the instructions in your confirmation. If you cannot find the driver, call the number in your booking confirmation and remain at the agreed meeting point if it is safe to do so.

We monitor the flight details provided with your booking. If your flight is delayed, contact us as soon as possible if you can. Your driver will use the updated arrival information, subject to the waiting-time terms in your booking.

For an airport arrival, the standard waiting period is up to 60 minutes from the planed pick-up time. If you are delayed at passport control, baggage reclaim or EES checks, contact us immediately using the number in your confirmation. If the waiting period ends and we cannot reach you or agree another arrangement, the transfer may be treated as a no-show and cancelled under the booking terms.

Contact us as soon as you are informed. We will review the situation and let you know what options are available. Any change or replacement transfer depends on vehicle and driver availability and may affect the price.

Journey times vary with your destination, traffic, weather, road conditions and the exact pickup/drop-off address. The time shown in a quote is an estimate, not a guaranteed arrival time. Please allow extra time during busy periods and winter conditions.

Yes. Ski and snowboard carriage is included at no extra charge when declared during booking and confirmed for your vehicle. Tell us how many ski or snowboard bags you will bring, as space depends on the number of passengers and other luggage.

You can pay the full fare when booking or pay a 30% deposit. The remaining balance may be paid by bank transfer before travel, or by cash or card to the driver before the journey begins. The available choices and deadlines will be shown in your booking information.

The price is fixed for the confirmed journey and vehicle, based on the details you provide. The booking quote and confirmation show the service and any requested extras included. Contact us before confirming if anything is unclear or if you need an additional stop or change.

You can receive a full refund if we receive your cancellation by the deadline stated in our [Cancellation Policy]. After that deadline, the cancellation charge is 30% of the total booking price. If you have paid more than that, we refund the excess; any unpaid balance is not collected. Please read the full Cancellation Policy for the exact deadline and request method.

For airport arrivals, the driver waits up to 60 minutes from the planed pick-up time. If the waiting period ends and we cannot contact you or agree another arrangement, the transfer may be cancelled as a no-show. The cancellation terms in your booking apply. Contact us immediately if you are delayed or cannot find the driver.

If we cancel and cannot provide an agreed alternative, we refund the amounts you have paid, in line with our Terms & Conditions.

EES checks take place at border control, before you leave the airport. Registration or queues may add time to your arrival process. EES does not change your transfer booking, but the standard waiting-time terms still apply. Read our EES and ETIAS travel information.

Yes, transfers operate in winter, subject to road access, weather, safety and availability. Journey times can be longer in snow or heavy traffic. Please give us your exact destination and accommodation address when booking.

Ask before confirming your booking. Additional stops must be approved in advance and may change the fare and journey time.

Use the contact details on our Contact page or in your booking confirmation. For a time-sensitive issue on the day of travel, call the driver or support number shown in your confirmation.